Terms and Conditions

To minimize patient expenses, we request payment for professional services (including HMO co-payments) be made at the time those services are rendered. If frames, lenses or contacts are ordered a minimum 50% deposit is required. In the event that Brockport Optometry pursues civil remedies against me for the collection of my financial obligations for service rendered to me, I hereby agree to be responsible for reasonable collection and/or Attorney fees and to disbursements incurred by Brockport Optometry.

Insurance payment information is received from your insurance company by my staff. Insurance does not guarantee the accuracy of the information given to us via phone or website. You, as the insured, are ultimately the responsible party and need to be aware of what your coverage is. Please take the time to call your carrier so you can provide us with accurate information.

We receive an EOB (explanation of benefit) notice from your insurance company with their payment. You may receive a bill for an undercharged payment once we receive the insurance companies’ EOB notice sent to us.

Procedures such as contact lens fitting, re-evaluation or ocular imaging are often not covered benefits from insurance companies. They often qualify for reimbursement through a health savings account.

Fees are due on the day services are rendered or a $10 billing fee will be applied. If you have a deductible for your insurance plan, you must meet that in full. If you are committed to optometric care and have financial difficulties, we will be happy to work out a payment plan.

If you are unable to keep an appointment we ask that you give the office at least 24 hours prior notice. If you have an appointment on a Monday we ask that you call the office no later than the Thursday prior. If you do not contact us within that time frame you will be charged a $100 broken appointment fee.

Patient agrees to receive communication via SMS/text messaging. If the patient does not want to Opt in to SMS/ texting please notify staff, or message STOP to 585-637-2121. Text HELP to 585-637-2121 for assistance. The purpose of SMS in our office is for appointment reminders, responding to customer inquiries, follow up messages, to communicate to the patients the need to call the office, and other appointment requests. The only people receiving messages from our office are our patients, and those requesting to become patients. Message frequency is as needed, patients will receive between 3-4 messages every year. Patients will NEVER receive marketing promotions. Standard messaging rates may apply. Please visit https://visionsource-drraff.com/privacy-policy/ to view out Privacy Policy.